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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each page. A popup will appear. It contains in-depth info about all the actions that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich selection of video tutorials demonstrating how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you searching for, take a peek at our extensive Frequently Asked Questions database, which comprises questions asked by real clients and provides real solutions. We constantly update our Frequently Asked Questions section with new Q&A's so as to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our excellent team of technical support engineers available 24x7x365 and ready to assist you with any query. Each trouble ticket you submit will be replied to within one hour (the average support ticket response time is just twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 269497

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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